Refund Policy

Overview

At BABAR MODE LTD, customer satisfaction is important to us. We want you to shop with confidence on babarmode.org. If you are not fully satisfied with your purchase, this Refund Policy explains the conditions under which a return, refund, replacement, store credit, or other resolution may be considered.

By placing an order on babarmode.org, you acknowledge that you have read and agreed to this Refund Policy, as well as our Shipping & Returns Policy and Terms of Service.

1. Return & Refund Eligibility

Customers may request a return and/or refund within 14 days of delivery of the order, subject to the conditions outlined in this policy.

To be eligible for a return or refund, the item must generally meet all of the following conditions:

  • The return request is submitted within 14 days of delivery
  • The item is unused, unworn, and in its original condition
  • The item is returned in its original packaging where reasonably possible
  • The item shows no signs of damage caused by wear, misuse, improper handling, or improper storage
  • The item is not excluded under the Non-Refundable / Non-Returnable Items section below
  • The item is returned only after receiving return authorization or instructions from us

Please note that submitting a request does not automatically guarantee that a refund will be approved.

2. Non-Refundable / Non-Returnable Items

For hygiene, safety, customization, or product category reasons, certain items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect.

These may include, where applicable:

  • Earrings (for hygiene reasons)
  • Personalized or custom-made items
  • Final sale / clearance items
  • Gift cards (if applicable)
  • Items marked as non-returnable on the product page or at checkout
  • Items returned used, worn, altered, damaged, or incomplete
  • Items damaged after delivery due to misuse, improper care, exposure to chemicals, moisture, or excessive wear

If a product is specifically identified as non-returnable or non-refundable on the product page, that product designation will apply.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us review the issue quickly, please provide:

  • Your full name
  • Your order number
  • The email address used for the order
  • A brief description of the issue
  • Clear photos of the item
  • Clear photos of the packaging, if applicable

If the issue is confirmed, we may offer an appropriate resolution depending on the circumstances, including:

  • Replacement
  • Refund
  • Partial refund
  • Store credit
  • Another reasonable solution

Claims submitted after an extended delay may be harder to verify and may not be eligible for approval.

4. How to Request a Refund or Return

To request a return or refund, please contact us before sending any item back.

Please include the following information in your message:

  • Full name
  • Order number
  • Email address used at checkout
  • Reason for the request
  • Photos, if the item is damaged, defective, or incorrect

Contact for Return / Refund Requests:
Email: payment@babarmode.org

Please do not return items without contacting us first. Unauthorized returns may be delayed, refused, or may not be eligible for processing.

5. Return Authorization & Instructions

If your return request is approved, we will provide return instructions.

Please note:

  • A return request must be reviewed before an item is sent back
  • Approval to return an item does not automatically guarantee a full refund
  • Returned items may be inspected upon receipt
  • Refund approval is subject to item condition and compliance with this policy

For your protection, we recommend using a trackable shipping method and retaining proof of shipment until the matter is fully resolved.

6. Return Shipping Costs

Unless otherwise required by applicable law, customers are generally responsible for return shipping costs.

Please note:

  • Original shipping fees are generally non-refundable
  • Return shipping charges are the responsibility of the customer unless the item is confirmed to be:
    • Damaged upon arrival
    • Defective upon arrival
    • Incorrect due to our fulfillment error

If the issue is confirmed to be caused by our error, we may, at our discretion and where appropriate:

  • Cover return shipping
  • Reimburse reasonable return shipping costs
  • Offer a replacement without requiring a return in some cases
  • Provide a refund or partial refund depending on the circumstances

7. Refund Processing Time

Once an approved return is received and inspected, we will notify you of the outcome.

If the refund is approved:

  • The refund will be issued to the original payment method used at checkout
  • Please allow 3–10 business days for the refund to be processed after approval
  • The exact time for funds to appear may vary depending on:
    • Your bank
    • Card issuer
    • Payment provider
    • International payment processing timelines

Please note that payment processing times are outside our direct control once the refund has been submitted.

8. Partial Refunds

In certain circumstances, a partial refund may be offered instead of a full refund.

This may apply where, for example:

  • The returned item is not in original condition
  • The item shows signs of handling beyond what is necessary for inspection
  • Parts, packaging, or accessories are missing
  • The item has minor condition issues not caused by us
  • A goodwill adjustment is more appropriate than a full return

Partial refunds are reviewed on a case-by-case basis.

9. Late or Missing Refunds

If you have been notified that your refund was approved and processed, but you have not yet received the funds:

Please first:

  • Check your bank account again
  • Contact your credit card company or payment provider
  • Contact your bank, as posting times can vary

If you have completed these steps and still have not received your refund within a reasonable period, please contact us for assistance.

Support Email: payment@babarmode.org

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

Please note:

  • Orders may only be cancelled before processing or shipment
  • Once an order has entered processing or has already been dispatched, cancellation may no longer be possible
  • If cancellation is not possible, you may need to wait until delivery and then request a return according to this policy

Cancellation requests are not guaranteed once order fulfillment has started.

11. Refused Deliveries / Unclaimed Packages

If an order is:

  • Refused by the customer
  • Unclaimed
  • Returned due to incorrect or incomplete shipping details
  • Returned because customs duties or import requirements were not completed
  • Returned due to failed delivery attempts

then the following may apply:

  • Original shipping charges may remain non-refundable
  • Return shipping or carrier handling fees may be deducted from any approved refund
  • Customs-related charges, storage fees, or return-related costs may be deducted where applicable

This helps cover actual costs incurred during shipment and return handling.

12. Items Not Considered Defective

The following situations are generally not considered product defects and may not qualify for refund on the basis of defect claims alone:

  • Normal wear and tear after delivery
  • Surface scratches from regular use
  • Fading, discoloration, or plating wear over time
  • Changes caused by perfume, lotion, sweat, water, humidity, or chemicals
  • Damage caused by improper storage or cleaning
  • Minor measurement differences due to manual measurement
  • Slight visual differences caused by lighting, photography, screen display, or monitor settings
  • Personal preference issues after purchase where the product matches the listing description

We strongly recommend reviewing product descriptions, size guidance, and jewelry care information before purchasing.

13. Exchanges

We do not guarantee direct exchanges unless specifically approved.

If you would like a different item, style, or size (where applicable), the most efficient option may be:

  1. Contact us regarding the original order
  2. Wait for return approval if eligible
  3. Place a new order separately if desired

Exchange-related requests may be reviewed on a case-by-case basis.

14. Chargebacks & Payment Disputes

If you have any issue with your order or a billing concern, we strongly encourage you to contact us first before initiating a chargeback or payment dispute.

We are often able to help resolve issues faster by reviewing:

  • Order status
  • Shipment status
  • Delivery concerns
  • Return eligibility
  • Refund status
  • Billing questions

Filing a payment dispute while a return or support review is already in progress may delay resolution.

15. Customer Responsibility

By placing an order, customers are responsible for:

  • Reviewing the product description carefully
  • Checking measurements, size details, and product specifications
  • Reviewing jewelry care recommendations
  • Providing accurate shipping and billing information
  • Understanding that product photos may appear different depending on lighting and screen settings

This helps reduce avoidable issues related to size, expectations, and product handling after delivery.

16. Contact Us

If you have questions about refunds, returns, damaged items, missing refunds, or cancellation requests, please contact BABAR MODE LTD.

Customer Support / Refund Requests:

Registered Business Address:
30 HERONDALE ROAD
BIRMINGHAM
UNITED KINGDOM
B26 1ND